Pet Shop Returns Policy

Effective Date: November 11, 2024

At Pet Shop, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please refer to our Returns Policy below for guidance.

1. General Return Policy

  • You may return eligible items within 30 days of the delivery date for a refund or exchange.
  • To qualify for a return, items must be in their original condition, unopened, unused, and include all original packaging and tags.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used pet food products.
  • Personalized or custom-made items.
  • Clearance or sale items marked as non-returnable.

3. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Email our customer service team at contact@glowtopix.xyz within 30 days of receiving your order. Include your order number and the reason for the return.
  • Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item.
  • Ship the Item: Securely pack the item in its original packaging, include the RA number, and use a trackable shipping method to send it back to us. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

  • Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method. Please note that additional processing time may be required by your bank or credit card company.

5. Exchanges

  • If you wish to exchange an item for a different size or variant, please contact us at contact@glowtopix.xyz to request an exchange.
  • You will need to return the original item first. Once we receive it, we will send the new item at no additional shipping charge.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery at contact@glowtopix.xyz with your order number and photos of the issue.
  • We will arrange for a replacement or refund at no additional cost to you.

7. Contact Information

If you have any questions about our Returns Policy or need assistance, please reach out to us at:

Thank you for shopping at Pet Shop! We are here to ensure your satisfaction and are happy to assist with any returns or exchanges to make your experience as smooth as possible.