Sales Policy

Effective Date: November 11, 2024

Welcome to Pet Shop!
Address: 28 Muscadine Dr, Helena, Georgia
Hotline: (706) 878-1525
Email: contact@glowtopix.xyz
Website: https://yourpetshopwebsite.com

At Pet Shop, we are committed to providing high-quality pet products and a seamless shopping experience. Our Sales Policy outlines our procedures for product availability, pricing, payment, order processing, shipping, and more to ensure transparency and customer satisfaction.

Product Availability

We strive to keep our inventory updated; however, due to high demand, some products may occasionally be out of stock. If this occurs, we will promptly notify you with the following options:

  • Pre-order the item to receive it as soon as it’s back in stock.
  • Select an alternative product from our catalog.
  • Cancel the order for a full refund.

Popular items are restocked regularly, and we appreciate your patience during brief restocking periods.

Pricing and Payment

Prices on our website are listed in USD and exclude applicable taxes and shipping fees. We reserve the right to adjust prices at any time; however, any price changes will not affect confirmed orders.

Accepted Payment Methods:

  • We accept major credit cards, debit cards, PayPal, and other secure payment options available during checkout.

Payment Security:

  • All transactions are encrypted to protect your personal and financial data.

Order Processing

Once you place an order, you will receive an email confirmation with your purchase details. Orders are processed within 1-2 business days, and a tracking number will be provided once your package is shipped.

Shipping and Delivery

We offer various domestic and international shipping options. Delivery times and costs vary based on location and shipping method:

  • Standard Shipping: Estimated 3-7 business days within the U.S.
  • Express Shipping: Estimated 1-3 business days within the U.S.
  • International Shipping: Delivery times depend on the destination country. Please note that customs fees, duties, and taxes for international orders are the responsibility of the buyer.

Order Changes and Cancellations

To request changes or cancel your order, please contact us within 24 hours of placing it. After this period, changes may not be guaranteed. If your order has already been shipped, please refer to our Return and Refund Policy.

Return and Refund Policy

If you are not fully satisfied with your purchase, you may return the item within 30 days of receiving it. For detailed instructions on returns, please review our Return and Refund Policy.

Customer Support

Our customer service team is available to assist with any questions, concerns, or issues regarding your order. We are committed to ensuring your satisfaction and providing prompt assistance.

Contact Information

If you have any questions about our Sales Policy or need assistance, please contact us at:

Thank you for choosing Pet Shop! We are here to support you in providing the best care and products for your beloved pets.