Pet Shop Sales Policy

Effective Date: October 23, 2024

At Pet Shop, we are committed to providing high-quality pet food and accessories for dogs and cats. This Sales Policy outlines the terms and conditions that apply to all purchases made through our store or website. Please read these terms carefully before making a purchase.

1. Product Availability

  • All products are subject to availability. We do our best to keep our inventory updated, but stock levels may vary.
  • If an item you have ordered is out of stock, we will notify you promptly and offer an alternative product, backorder option, or refund.

2. Pricing

  • All prices listed on our website and in-store are in US dollars (USD) and include any applicable taxes, unless stated otherwise.
  • Prices are subject to change without notice. However, once an order is placed, the price at the time of purchase will be honored.

3. Order Processing

  • Orders are processed within 1-2 business days after they are placed, excluding weekends and holidays.
  • You will receive a confirmation email once your order has been placed, and another email with tracking information once your order has shipped.

4. Shipping and Delivery

  • We offer standard and express shipping options for both domestic and international orders. Shipping costs are calculated at checkout based on your location and selected shipping method.
  • Delivery times vary depending on the shipping option chosen and the destination. Estimated delivery times will be provided at checkout.
  • We are not responsible for shipping delays caused by factors outside of our control, such as customs procedures or carrier delays.

5. Payment Terms

  • We accept major credit cards, debit cards, PayPal, and other payment methods as listed on our website.
  • Full payment is required at the time of purchase. Orders will not be processed until payment has been received.

6. Sales Promotions and Discounts

  • Promotional offers and discounts cannot be combined unless otherwise stated. Each promotion is valid for a limited time and may have specific terms and conditions, which will be outlined in the offer details.
  • Discounts and promotions are only applicable to the items specified in the offer and cannot be applied to past purchases.

7. Returns and Refunds

  • We accept returns for unopened, unused pet food and accessories within 30 days of the delivery date. Please refer to our Returns Policy for detailed instructions.
  • Custom or personalized items, as well as perishable goods such as opened pet food, are not eligible for returns or exchanges.

8. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving the product at returns@petshop.com with photos and details of the issue. We will arrange for a replacement or refund.

9. Customer Service

  • If you have any questions about our sales policies or need assistance with your order, please contact us at:
  • Email: contact@glowtopix.xyz
  • Phone: (706) 878-1525
  • Address: 28 Muscadine Dr Helena, Georgia